After-Sales Repair Process
Complete your repair request in just a few simple steps
01
Contact Customer Support
Email us at support@minisforumstore.com or contact our online support. Please describe the product issue and provide your order information.
02
Remote Troubleshooting
Our support team will guide you through remote troubleshooting to help identify and resolve the issue whenever possible.
03
Get the Return Address
If remote troubleshooting cannot resolve the issue, our team will confirm eligibility and provide the return address and RMA number. EU-store warranty service is available to customers residing or staying in the EU. The US and Japan contacts below serve their respective stores.
04
Ship the Product & Provide Tracking Number
Before shipping, back up and erase your data, and remove user-installed or removable components unless our team instructs otherwise. Pack the device securely with the RMA number and issue description. Use the confirmed return address and send us the tracking number after dispatch.
05
Inspection, Repair & Quality Check
After the European warehouse receives the product, our team will perform a professional inspection and repair. Once completed, the product will undergo a quality check to ensure it works properly.
06
Return Completed
After the final quality check, we ship the repaired or replacement product back to you and provide the tracking details.
Our repair center
EU store: approved RMA only
Panex-MG
Panex World Depot GmbH
Vollhöfner Weiden 17,
21129 Hamburg
Germany
support@minisforumstore.com
US store customers
Jerry Wu
Unit 1, 1611 W San Bernardino Rd
West Covina, CA 91790 US
store@minisforum.com
Japan store customers
Mr Huang
〒114-0001
東京都北区東十条4丁目12-2 サンハイツ
東十条 102 MICRO COMPUTER株式会社
jpstore@minisforum.com
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